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Refund Policy

Last Updated: June 9th, 2026

At Pressiva, every set is carefully handcrafted and prepared with attention to detail. Due to the custom and hygienic nature of our products, please review our policy carefully before placing your order.

All Sales Final

For hygiene and sanitary reasons, all Pressiva nail sets are considered final sale.

We do not accept:

  • Returns

  • Exchanges

  • Refunds for change of mind

  • Refunds due to incorrect sizing selections

Please ensure your sizing and shipping information are correct before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

If approved, we may offer:

  • A replacement

  • Store credit

  • A partial or full refund at our discretion

Requests submitted after 48 hours of delivery may not be eligible for resolution.

Lost or Stolen Packages

Pressiva is not responsible for packages lost, delayed, or stolen after they have been marked as delivered by the shipping carrier.

If your package is missing, we recommend contacting your local postal service directly.

Order Cancellations

Orders may only be canceled within 6-12 hours of purchase.

After this timeframe, production and processing may already have begun, and cancellations can no longer be guaranteed.

Incorrect Sizing

Pressiva is not responsible for sizing issues resulting from incorrect measurements submitted by the customer.

We strongly recommend purchasing one of our sizing kits or reviewing our sizing guide carefully before placing your order.

If you are unsure about sizing, please contact us prior to ordering and we will gladly assist you.

Allergy Disclaimer

Pressiva is not responsible for allergic reactions or sensitivities caused by nail adhesives, gels, or application products.

Customers are encouraged to review product materials and discontinue use if irritation occurs.

Refused Deliveries

If a package is refused or returned to us due to:

  • Incorrect address information

  • Failure to pay customs/import fees

  • Failed delivery attempts

The original shipping cost is non-refundable.

Additional shipping fees may apply to resend the package.

Chargebacks & Fraudulent Claims

We reserve the right to dispute chargebacks or fraudulent payment disputes with supporting evidence including tracking confirmation, delivery confirmation, and order documentation.

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